Compliments

October 2020

Flu Clinic was well organized, efficient and well-staffed. One way system in place so safe distancing was no problem. I hope you would pass this message onto those responsible for an extremely good service.

September 2020

I had my flu jab this morning at your flu clinic, and just wanted to say that it was extremely well organised and efficient. Well done for arranging a smooth, professional and very very speedy process.

I am writing this morning to say how fantastically organised I thought today's flu clinic was organised.
It clearly showed how much work has been done by all of the staff both in advance and on the day itself.
You obviously took care when enforcing social distancing rules, accommodating the needs of all your patients and the fact that many people could have been found this necessary process in a negative way.
As I queued outside there was only one lady who was negatively griping about the NHS. Everyone else seemed to be stoically waiting their turn.
When I needed to be weighed and have my feet checked a few weeks ago as part of my diabetic review, the Health Care Assistant mentioned that flu jabs would be happening soon but I never imagined how well run and efficient this process would be.
Please feel free to pass on my experience to anyone who was involved in any part of today's 'event'. You should all be immensely proud of the work that you and the NHS have done for your local community today.

I am writing to say Thank You to the members of your staff for restoring my hearing to me.
I phoned on Monday, got an appointment for Tuesday, was told my ears needed syringing. Went back on Wednesday and had it done.
I have been having problems for a few months now and couldn't get anybody to examine my ears properly.
Thank you once again.

July 2020

The practice is understandably overwhelmed and communication is therefore limited or delayed in response to queries, but I would like to praise the surgery receptionists for their assistance when visiting the practice.
Most of all a big thank you to the Secretaries whom I am so grateful for a report, which I requested to enable me to start a job, was responded to, and delivered to me very quickly.
This is a true demonstration of the Key Worker.

June 2020

I would first like to say thank you to ### who dealt with my telephone enquiry today, which related to issues regarding my repeat prescription. ### was very helpful, calm, knowledgeable & patient, taking the time to explain to me what I needed to know. This was at approx. 5.30pm, when ### had no doubt been taking calls for along time, yet she remained friendly & professional.
I have been a long term patient at Lister Medical Centre & have always received excellent care & service from Dr ### & the staff there. Due the current extenuating circumstances we all find ourselves in (the Covid 19 pandemic) I felt it necessary to contact you & show my appreciation; by saying a big "THANK YOU" to everyone at Lister Medical Centre, for the dedication, care & support given.

February 2020

I just wanted to say how brilliant ### is. It’s the first time someone has ever taken time to explain things to me, and I didn’t feel rushed. I cannot praise her enough

July 2019

I’ve been a patient for years at this doctors surgery, over the last few years I have seen a great improvement in the overall running of the practice. In my opinion, it has grown brilliantly with great customer care and support from all members of the team. I had an issue with a prescription and I got put through to the manager who dealt with me - and she did an absolute wonderful job, she was very helpful and sorted out my problem straightaway. She was extremely kind, polite and understanding. I would like to thank everyone at Lister medical centre for all their hard work. I would like them to know that it is very much appreciated. The new sit and wait clinic is great.

June 2019

My phone was answered within seconds - no complaints from me. My visit was fast and efficient, I thank you. The team on reception are great, always so helpful and understanding. ### on reception is so kind and helpful, she is excellent.

May 2019

I always leave the surgery feeling happy and satisfied with the care I receive. The doctors are all lovely - cannot fault any of them.

April 2019

Great service. I have been a patient at this surgery for many years, I have never had any problems getting through on the phone or booking appointments. Building is lovely and welcoming, pleasant surroundings.  

March 2019

Dr ### is very pleasant, has a lovely manner and inspires confidence. All the staff at Lister are great! Dr ### is very caring.

February 2019

I have been a patient at this surgery for the last 12 years, I can always get an appointment when I need one. Everyone at Lister is so caring and welcoming.  Dr ### is lovely and approachable.

January 2019

The girls on reception are very professional and polite. Lovely new facilities. The doctors are great, so efficient and caring. I absolutely love the new building and there is now so much parking!

August 2018

Couldn't wish for a better GP surgery. All the doctors are approachable and considerate and my own doctor is excellent. I understand it can be frustrating sometimes when you wait past your appointed time but when you know that you're going to be seen and examined properly it's well worth the slight inconvenience. I wouldn't dream of changing my doctor or the surgery - they even checked up on me after hours making sure I had everything I needed.

July 2018

In my lifetime I have had 3 doctors surgeries, but by far the Receptionists at Lister are the kindest, politest and most helpful that I have met. Whenever I have to come into the surgery everybody does their best to help me and I never feel rushed.

June 2018

I was having a quite severe Asthma attack last Friday, my wife drove me to the surgery, and within 30 minutes I was given 10 minutes on a Nebulizer had a 5-minute rest, and was then seen by the duty doctor who checked me very thoroughly gave me a prescription for a chest infection and steroids to help with the Asthma. Thank you all, I could not have had better attention than this anywhere.

Dr ### - always helpful and very friendly. I always receive great service here thank you.

May 2018

Dr ### is amazing. Always been well looked after by the practice. Dr ### is fantastic so is the staff.

April 2018

Very friendly and very helpful. Dr ### is a very good doctor.

March 2018

Very pleasant and welcoming help me with everything my last GP wouldn’t. Staff are never too busy to help and spend a minute with you. Always cheerful and caring. I admire the receptionists for their patience and care.

February 2018

Staff and doctors are extremely friendly, I personally wouldn't change doctors. Great care. All staff are very helpful.

January 2018

I would like to draw your attention to the EXCELLENT service, help and guidance we have received from the practice nurse today. I attended an appointment with my autistic son today. Her instructions to him were perfect and I feel she went over and above to make future appointments easier for him in his transition. Please give her our thanks once again.

December 2017

I am writing to say a very big thank you and commend Nurse ### for her care and attention when I visited the practice for my injection. I was very tense and nervous, but she addressed my concerns and make me feel relaxed. I really appreciated her for taking the time and attention and treating me like an individual as opposed to just another number/patient, as happens too often within the NHS system. I cannot thank her enough and wouldn’t hesitate to recommend her to the rest of my family.



 
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