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Practice Policies

Privacy Statement

This practice handles medical records and complies in-line with laws on data protection and confidentiality.

We hold your medical record so that we can provide you with safe care and treatment.

We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.

We share medical records with those who are involved in providing you with care and treatment. You have the right to object to your medical records being shared with those who provide you with care.

In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill. You have the right to object to your information being used for medical research and to plan health services.

We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.

You have the right to be given a copy of your medical record.

You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113 or please speak to a member of staff for more information about your rights.

Fair Processing Notice

Fair Processing Notice
The attached Fair Processing Notice explains why the Practice collects information about you and how that information may be used.

Confidentiality & Medical Records

Locked blue folderThe Practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Patient Removals

There may be circumstances when it would be considered reasonable, or in the best interests of the patient, to remove patients from our Practice:

  • Violence or Unacceptable Behaviour
  • Crime & Deception
  • Distance
  • Embarkation
  • Failure to attend pre-booked appointments.
  • Irretrievable breakdown of the Doctor/Nurse-Patient relationship.
  • Where a patient's behaviour falls outside of that which is normally considered reasonable and leads to an irretrievable breakdown of the doctor-patient relationship.

Safeguarding

Lister Medical Centre takes appropriate action for safeguarding children, young people and adultsat risk of harm or abuse. This Practice adopts a zero-tolerance approach to abuse, ensuring that there are robust procedures in place for the effective management of any safeguarding matters raised.



 
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